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Help Centre

Frequently Asked Questions

The questions we get asked the most — answered properly. If something's not here, just message us on WhatsApp and we'll sort it out.

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General Questions

What is IPTV?+
IPTV (Internet Protocol Television) delivers TV channels and video content over the internet instead of traditional cable or satellite. You can watch live TV, movies and series on any internet-connected device.
What is DinoIPTV?+
DinoIPTV is a premium IPTV service offering 20,000+ live channels, 40,000+ movies and series in HD and 4K quality. We serve customers in the UK, India and worldwide.
How many channels are included?+
All plans include 20,000+ live channels from 150+ countries plus 40,000+ movies, TV series and documentaries in our VOD library — updated daily.
Is DinoIPTV legal?+
DinoIPTV provides access to IPTV streams. Please ensure IPTV services comply with your local laws and regulations. We are not responsible for how subscribers use our service.
What quality are the streams?+
We offer channels in SD, HD (720p), Full HD (1080p) and 4K Ultra HD depending on the source broadcast. Most popular channels are available in Full HD or 4K.
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Subscription & Payment

What plans are available?+
We offer 1 Month, 3 Month, 6 Month and 12 Month subscription plans. Longer plans offer better value with savings up to 40%.
What currencies do you accept?+
We accept GBP (£) and INR (₹). Payment methods include bank transfer, PayPal, JazzCash, EasyPaisa, UPI, crypto and more.
How do I pay?+
Contact us on WhatsApp and we will guide you through the payment process. All transactions are handled securely.
How fast is activation after payment?+
Your account is activated within minutes of payment confirmation. Credentials are sent directly to your WhatsApp.
Can I renew my subscription?+
Yes. Simply contact us on WhatsApp before your subscription expires to renew. We can also set up reminders.
Do you offer a money-back guarantee?+
We offer a short demo before purchase so you can test our service. Due to the nature of digital services, we do not offer refunds after activation. Please test first.
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Technical & Setup

What devices are compatible?+
DinoIPTV works on Android, iPhone/iPad, Samsung Smart TV, LG Smart TV, Amazon Fire Stick, Android TV Box, MAG Box, Formuler, Windows PC, Mac and more.
What apps do I need?+
We recommend IPTV Smarters Pro (available on all platforms) or TiViMate (Android only). We provide full setup instructions after purchase.
What internet speed do I need?+
Minimum 5 Mbps for SD, 10 Mbps for HD and 25 Mbps for 4K Ultra HD streams.
What should I do if channels are buffering?+
Check your internet speed, restart your router and try a different stream quality. If the issue persists, contact our support team on WhatsApp immediately.
Can I watch on multiple devices simultaneously?+
All standard plans include 1 connection. Additional connections are available on request — contact us on WhatsApp for multi-screen arrangements.
What happens if a channel is down?+
Occasionally channels may experience brief outages due to source broadcast issues. Our team monitors 24/7 and resolves issues quickly. Contact support if a channel is down for more than a few minutes.
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Reseller Program

What is the reseller program?+
Our reseller program lets you buy IPTV credits at wholesale prices and sell subscriptions to your own customers at your own retail price, keeping all the profit difference.
What is a credit?+
1 credit creates a 1-month subscription for 1 customer. Credits can also be combined — for example, 6 credits create a 6-month subscription.
Do credits expire?+
No. Your purchased credits never expire. Use them at your own pace.
What does the reseller panel let me do?+
Create, extend and delete customer lines, view all active subscriptions, monitor usage statistics and manage your entire customer base from one dashboard.
How do I become a reseller?+
Simply contact us on WhatsApp, choose a credit package and you will receive full panel access within minutes of payment.

Still Have Questions?

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